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Sipiso-piso waterfall, Ambarita, Lake Toba
General Information
» How to go to Medan?
» Do i need any Visa Entry to Medan?
Vacation Information
» How do i make any reservation on your site ?
» What payment method do you accept?
» Can i customize my tour package?
» How do i cancel my reservation?
Customer Service
» Hours of Operation
» Send an Email
» Telephone/Fax Numbers

How to go to Medan
Where are you coming from?
  • Available domestic Airlines from Jakarta to Medan such as: Garuda Indonesia, Lion Air, Air Asia, Batavia Air, and Sriwijaya Air
  • Duration : 135 minutes
    MALAYSIA (Kuala Lumpur & Penang)
  • Available Flights from Kuala Lumpur & Subang Jaya, Malaysia to Medan, Indonesia such as: Air Asia , Firefly and Malaysia Airlines.
  • Duration : 75 minutes from Subang Jaya, 60 minutes from Kuala Lumpur
  • Available Flights from Penang, Malaysia to Medan, Indonesia such as: Air Asia, and Firefly
  • Duration : 50 minutes
  • Available Flights from Singapore to Medan, Indonesia such as : Air Asia , Batavia Air, Silk Air , Valuair
  • Duration: 90 minutes
    Do i need any Visa Entry to Medan?

    Visa-free entry countries
    Nationals of Thailand, Malaysia, Singapore, Brunei, Philippine, Hong Kong SAR, Macao SAR, Chile, Morocco, Peru and Vietnam are given visa-free entry facility for maximum of 30 days

     Countries / Nationals that require Visa-on-arrival (VOA) are as follows at Medan :
    Argentina, Australia, Austria, Bahrain, Belgium, Brazil, Bulgaria, Cambodia, Canada, Cyprus, Denmark
    Egypt,n, Estonia, Finland, France, Germany, Greece, Hungary, India, Iran, Ireland, Iceland, Italy, Japan
    Kuwait, Laos, Liechtenstein, Luxembourg, Maldives, Malta, Mexico, Monacco, Netherlands, New Zealand
    Norway, Oman, Poland, Portugal, Qatar Republic of China, Russia, Switzerland, Saudi Arabia, South Africa
    South Korea, Spain, Suriname, Sweden, Taiwan, United Arab Emirates, United Kingdom, United States of America

    The visa on arrival is USD 25 for 30 days per entry

    How do i make any reservation on your site ?

    There are few steps in order to make your reservation on any travel package offered in our website as follows:
    1. Select your desired package and click on "Book Now" button.
    2. Please complete the Reservation Form provided on the website.
    3. Click on "Submit" button in order to post your reservation to us.
    4. We'll confirm your reservation within 24 hours. An email of payment notification with your booking number will be sent to your email.
    5. Complete your payment and we will send you a printable reservation details. You have completed your reservation process.

    (Note: Please make your payment the latest 7 days before your arrival date)

    What payment method do you accept ?
    We accept almost all type of online payment method:
    amex Mastercard visa Discover Paypal
    First time to Paypal? Check out the steps to pay by Paypal
    WelcomeToMedan - Paypal
    Step 1: Please click on continue check out link at the left bottom of the page.

    WelcomeToMedan - Paypal
    Step 2 : Please create your paypal account by filling up the form on your left side of the page.

    WelcomeToMedan - Paypal
    Step 3 : Please review and click on the Pay Now button to complete your payment

    For Transaction by Paypal Unverified Member only allow maximum payment of USD 100/transaction. In order to make a larger amount of payment please apply for to be a Paypal Verified Member and Paypal will send you the verification code to your Billing Statement after 2-3 business days. Upon that, please call your bank to get the code and login to Paypal to complete your payment.

    For Indonesian Customers We also accept BCA online or offline banking:
    Klik BCA BNI

    For Malaysian Customers We also accept Maybank online or offline banking:

    RHB Online

    For Singaporean Customers We accept DBS Bank online or offline banking:

    DBS Online Banking  

    Can i customize my tour package ?

    Yes, you can definitely customize your own desired package, We also offer a group package with minimum of 10 people / group with special discounted rate. Please contact us for your further inquiries.

    How do i cancel my reservation ?

    Please cancel your reservation 7 days OR more (14 days OR more for before arrival by sending us your booking number. If you cancel your reservation within 7 days or later , NO refund will be provided.

    Hour of Operations

    Our working hours (Indonesia Time)
    Monday - Friday : 8AM - 5PM
    Saturday: 8AM - 5PM

    Send Email

    You can send email to us at email us or filling our Customer Inquiry Form

    Telephone/Fax Numbers

    Telephone: +62 819 1860 8000 or +62 771 318 692
    Fax: +62 771 317 950

    We Accept: amex Mastercard visa Discover Paypal Maybank2u Malaysia DBS Banking Singapore BNI Banking Indonesia Klik BCA
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